Accessibility Statement for

This accessibility statement applies to the content published on the domain. It does not apply to any associated subdomains such as

This website is run by Hymans Robertson LLP. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Zoom in up to 300% without the text spilling off the screen

  • Navigate the website using just a keyboard

  • Navigate most of the website using speech recognition software

  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as easy to understand as possible.

AbilityNet has advice on making your device easier to use if you have a disability.

How is our website

We know some parts of this website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window

  • you cannot modify the line height or spacing of text

  • Some older PDF and word documents are not fully accessible to screen reader software

  • Some third part content not created by Greater Gwent (Torfaen) Pension Fund

  • you cannot skip to the main content when using a screen reader

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email us [email protected]

  • call 01495 766266

  • Write to Us Greater Gwent (Torfaen) Pension Fund, Torfaen County Borough Council, Civic Centre, Pontypool, NP4 6YB

We’ll consider your request and get back to you in 15 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact us with a description of your problem, name and email address for us to contact you and send this to: Karen Thomas, Pension operations manager by email [email protected] or by phone on 01495 742413

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

If you wish to contact us about anything not covered in this statement, please visit our contact us page to find out how to contact us

Technical information about this website’s accessibility

Greater Gwent (Torfaen) Pension Fund is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Most of our website content should be accessible and not have any problems for users of assistive technology. Our website provider has confirmed the website pages are WCAG 2.1 AA compliant. If you have any accessibility problems, please report them to us as stated above.

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations


Some images do not have text alternatives, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criteria 1.1.1 (Non-text content). 

Some purely decorative images need to be marked as decorative within the code so screen reader technology can simply ignore these images. This fails WCAG 2.1 success criteria 1.1.1 (Non-text content).

We plan to add text alternatives to images by December 2020 and when we publish new content we will make sure images meet accessibility standards.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix Investment and Accounting related documents

Any new PDFs or Word documents we publish will meet accessibility standards.

How we tested this website

This website was last tested on 23rd September 2020. These tests were carried out internally and the process included manual testing based on GOV.UK's guidance on accessibility and automated testing using WEBAIM's WAVE Web Accessibility Evaluation Tool and Powermapper Software.  Our website provider has also used accessibility tools to make the website compliant with WCAG 2.1 AA standards.

We tested:

  • our main website platform, available at []

We will ensure accessibility regulations are met for all new published content.